Return, Refund Policy and Cancellation Policy

Return, Refund & Cancellation Policy

For the purposes of this Policy, Bright Nutricare Private Limited ("Company", "we", "our", or "us") refers to the owner and operator of MBZVerse, and "User", "you", or "your" refers to any customer purchasing products through the Website.

1. Cancellation, Return & Refund Eligibility

You may request:

  • Order Cancellation: Before the order has been shipped.
  • Refund: If the product has not been delivered.
  • Return, Refund, or Exchange: If the product is damaged, defective, incorrect, materially different from what was ordered, or otherwise does not comply with applicable laws.
  • Return Due to Change of Mind: Provided the product is unused, unopened, and in its original condition.

All return, refund, and exchange requests are subject to applicable laws and this Policy.

2. Non-Eligible Returns

Returns, refunds, or exchanges will not be accepted if:

  • The product has been used, altered, or damaged after delivery.
  • The request is made beyond the timelines specified below.
  • The product has been opened and the request relates to personal preferences or reactions experienced after use.
  • Required information or evidence is not provided.
  • The returned product is different from the item delivered.

3. Return Conditions

To be eligible for a return:

  • The product must be unused and in its original condition.
  • Original packaging, labels, tags, seals, accessories, and free gifts (if any) must be included.
  • Products sold as part of a set must be returned as a complete set.

4. Return Request Timelines

  • Opened package or broken seal: Report on the same day of delivery.
  • Damaged, defective, or incorrect product: Report within 2 business days of delivery.
  • All other eligible cases: Report within 7 days of delivery.

To process your request, we may ask for:

  • A brief description of the issue;
  • Photographs of the product and packaging; and
  • Any additional information required for verification.

All requests are subject to review and approval by the Company.

5. Return Shipping

  • Approved returns are eligible for free return pickup.
  • Products must be securely packed before handover to our logistics partner.
  • The Company is not responsible for items mistakenly returned that were not purchased from us.

6. Refund Process

  • Approved refunds will be processed within 15 business days.
  • Refunds for prepaid orders will be credited to the original payment method.
  • Refunds for Cash on Delivery (COD) orders will be transferred to the bank account provided by the customer.
  • We are not liable for delays caused by banks, payment gateways, logistics providers, or other factors beyond our control.

7. Order Verification & Fraud Prevention

We reserve the right to verify orders and cancel any order suspected of fraud, misuse, unauthorized activity, or commercial resale.

Accounts identified as high-risk or fraudulent may be suspended or terminated, and any promotional benefits, loyalty points, or credits may be forfeited.

8. Customer-Initiated Cancellation

  • Orders may be cancelled before shipment for a full refund.
  • Orders cannot be cancelled once shipped. Customers may initiate a return after delivery, subject to this Policy.

9. Shipping Timeline

Standard order processing and delivery timelines range from 1–10 business days, subject to product availability and serviceable locations.

For any cancellation, return, refund, or exchange request, please contact us at support@mbzverse.com.